How is my photograph restored?
Each photo is scanned and saved into our computer. We make the changes on this copy and your original photo is untouched and returned to you. We use the original as a reference for repairs and adjustments.
I am not comfortable sending my photographs in the mail. What should I do?
It is understandable that if you have only one copy of a precious photograph, you might not want to send it through the mail. The safest (and quickest) method of sending us your photos is to scan them and E-mail them to us. All scans must be done at 600 DPI and in 24 bits for high quality, and must be at original size. When you do this, your file will be very large, sometimes as much as 50 megabytes or more. Once you have the image scanned, you need to get it to us. E-mail won't work for these very large files, so you should burn a CD and mail it to us. If you don't own a scanner, bring the photo(s) to a store like Kinko's, which offers this service. They can scan your photos and put them on a CD.
How do I send a photo to J. Greller Restorations?
You file has to be in an uncompressed TIFF format and must be done at 600 DPI and in 24 bits for high resolution. If you don't know what this means, you can take your photo to a store like Kinkos, where they will scan for you. (If you decide to send your file to us for scanning, it will cost $5.00 per photo.) E-mailed files cannot exceed 5 MB in size. Over 5 MB you can upload to our ftp server (we'll give you the information needed) or you can snail mail your files on CD.
Our address is: J. Greller, 175 Rochelle Ave. Rochelle Park, NJ 07662
E-mail your photo, with complete restoration instructions, to jgreller@gmail.com
How long will it take until my job is completed?
Most jobs will be returned to you within 24-48 hours*. We pride ourselves on being prompt.
What does it cost to restore a photograph, and how do I know what price category my photograph falls into?
Prices and examples are shown on the restoration and effects pages. A full price listng can be found here. Please note that not all jobs are the same and therefore exact pricing will not be possible until we have seen your photograph.
What types of payment options do I have?
We accept PAYPAL, MasterCard, Visa, American Express and Discover. You won't have to pay until we have billed you after viewing your photograph.
MORE QUESTIONS? drop us an E-mail at jgreller@gmail.com
*At holiday time it may take longer due to increased business.
